About Event Packages

An event package is often a group of tickets for multiple events sold together as a single item in a transaction. Event packages may also include products (e.g., merchandise) as a single item. Packages are sold on unique pages, designated for listing all available packages for the events included.

Common examples of event packages include weekend passes, family packs, etc.

Getting Started

Before you begin this guide, please create all events or event series to be included in this event package.

• Click the Events tab in the Admin.

• Click the Create Event button.

• Click Event Package.

Step 1: Details

On the first page of the event package setup, you can edit the major details about the package page and select all included events. (Fields marked with a green asterisk are required.)

Package Name. Enter the title of the event. This will be visible to any customers and visitors on your event package page. We recommend using a name that covers the whole event. (For example, "Colorado Yoga Festival" would be a good title for a package page that includes packages to individual events at the festival.)

Description. Enter additional event details or add other content, such as flyers, photos, videos, etc., to the event package page. This field supports basic HTML for editing font sizes and embedding content within the designated area. (See this HTML guide for some basic help with HTML editing.)

Adding Events 

Add events to be included in packages with the Event Selection Widget.

Click an event to add it to the package listing.

Review your selected events in the area on the right. The number indicates how many events have been selected. Please note: You are not yet adding events to individual packages for sale — in this step, you need to select all of the potential events you want to include in any of the packages on this page.

Click Make Selection when you have finished choosing events.

Additional Details

Complete the remaining details to advance to the next step.

On Sale Date. Enter the date / time when the packages will be available for purchase. (Optional: Click Immediately to put tickets on sale as soon as the event setup is completed.)

Sales Close Date. Enter the date / time when package sales will end.

Category. Select the general type of event. This only affects the page's placement in general search results on BrightStar's event search index.

Ages. Select the applicable age restriction for admission to the events. If none exists, select All Ages. You can also click Define a Custom Age Limit to specify a particular age.

Package Website. Enter a link to an external website (or your brand's Facebook Page, blog, etc.) with more information about the events. This appears on the event package page.

Image. Upload an image to appear above the Event Description area on the event package page.

Click Save & Continue to advance to the next step.

Step 2: Pricing

The second page of the event package setup allows you to add and edit bundles for the package page.

Adding a Bundle

Click Add a Bundle to add groups of event tickets to be sold together as an individual package and enter details about the package (referred to as a "bundle" for the purposes of this menu).

Bundle Name. Enter the name of the bundle. This name is visible to customers.

Description. Enter any brief, additional details about the bundle.

Per Sale Limit. Enter the maximum number of bundles of this type that can be purchased in a single order.

Active. Click to select whether this price level is available.

Click Next.

Scroll through the selected events and select a quantity of tickets from any of them to be included in this bundle.

Online Price. Enter the bundle face value to be listed on the event page.

Box Office Price. Enter the bundle face value for tickets sold at the box office. 

Click Submit to save the bundle.

Repeat the steps to create any other bundles (packages) to list on your event package page.

Managing Bundles

By default, these bundles appear on the page in the order they were created. To edit the order of the bundles on the page, click Edit on the bundle you would like to appear at the bottom of the list. Save the bundle again — you don't have to actually edit anything — and repeat the process for the bundle you would like to appear above the last one, et al.

Step 3: Options

The third page of the event setup allows you to fine-tune your event package page with detailed settings.

Delivery Methods. Select the events' available options for ticket delivery. Customers can choose from the following: Mobile (delivered via SMS text message), Print At Home, or Will Call. (Optional: Click Add a Description to provide additional information about any of the delivery options.)

Donations. Select whether to collect optional donations from customers. (If you select Yes, please enter the name of the organization for which the proceeds will benefit.)

Custom Fee. Select whether to collect a custom fee during the checkout process. If so, enter the public name of the fee, the type of fee (whether a fixed additional amount or a percentage of the face value), the fee amount, and whether the fee should apply before or after any relevant discounts.

Additional Settings

These settings cover the last steps before your event package page is complete.

Online Service Fee. Enter the percentage of the service fee for online sales that you would like to cover as an organization. If you want the customer to pay the full-service fee, set this value to 0%.

Box Office Service Fee. Enter the percentage of the service fee for box office sales that you would like to cover as an organization. If you want the customer to pay the full-service fee, set this value to 0%.

Ticket Note. Enter a note to appear on all print at home tickets.

Ticket Transaction Limit. Enter the maximum number of bundles that can be purchased in a single order.

Checkout Time Limit. Set an appropriate time limit for customers to complete their ticket order. This time limit starts as soon as the customer confirms their ticket selection.

Private Event. Select whether the event package page will appear on your seller homepage and the BrightStar website. If you select Yes, customers will only be able to access the event package page if you share a direct link.

URL Short Name. Enter a customized name to attach to the event package page's URL. By default, this name is the package page's title without spaces or punctuation (i.e. http://tickets.brightstarevents.com/event/full-moon-meditation).

Click Save & Continue to proceed.

Step 4: Complete

The final step allows you to confirm your details before publishing the event package page.

Review all of the event details. To make any changes, click any of the step buttons to return to a specific page.

If the event's details are correct, click Complete The Event to finish the setup and publish the event page.